Meet Alan Dowdall, officially Essex railway firm Abellio Greater Anglia's most helpful worker."He is totally charming, engages all of the time with his customers, is always cheerful and smiling and always goes the extra mile to help people," said one commuter."He is extremely popular in the area and is a lovely man," said another."In 30 years of commuting he is by far the most dedicated member of railway staff I have ever encountered," said a third.When Abellio...
